Here are the answers to some usual questions we've received over time. If you cannot find the answer to your question or if you want to know more about a specific subject, do not hesitate to contact us using the information on the Contact page. We usually answer any email message within one working day.
The Full Monthly Membership Plan
Why don't your emails reach my Inbox folder?
The most likely reason for that problem is that you may have some kind of spam guard filter active. Please add our addresses to your email's Address Book in order to avoid this problem.
Do you have a records page?
No, and we will not ever create one. We do not see any reason to make our picks public after the events have ended — anybody can do that and make it look good. Making the picks public before the start of chosen events would render obsolete the entire idea of a subscription-based service. And we'll never host testimonials pages either — that's another cheap marketing tool we don't care for.
Do you offer trial memberships?
No. This kind of membership is used primarily by users who keep changing email addresses in order to access information without paying the subscription fee. We've explored the idea of setting up weekly trial memberships for a quarter of the usual monthly fee, but we finally decided to lower the monthly fee to the present value instead. This solution was also appreciated by our members, so we're happy with it.
Do you offer differentiated membership plans?
No, we have only one type of membership available, and for a simple reason — if we can offer our best service for a reasonable price, why cut it in half or any other way? The best answer to this issue is to have just one kind of membership, complete from the customer's point of view and affordable for everybody. There are websites that will charge you more for a single pick than the value of our monthly fee. We don't need to divide our members into categories — if you've chosen us, you'll get the whole package.
Do you employ third-party monitoring?
No, we see no need. Our only payment method is card payment, and we use the services of one or more of the industry's leading operators, so customer protection regulations as well as merchant anti-fraud rules and guidelines apply. Under European legislation this represents in itself a greater delivery guarantee than any 'proofing' by another web entity.
How safe is paying you?
We are not in any way involved in your payment operation. We use the services of third-party internet payment processors with secured web pages and encrypted communications (SSL). No actual transactions are processed by us.
How is my contact information (email address) secured?
Your email address will not be disclosed to third-party entities other than our payment providers. Check our Privacy Policy for further details concerning information protection.
I've signed up but haven't paid. Where does that leave me?
Frankly, that is just halfway. Your login information is not processed in any way and no membership is active until your payment is confirmed. Your email address is added to our mailing lists and you will receive some of our general audience materials.
I want to extend my subscription. What do I have to do?
Visit our Members page, use the form there and follow the provided instructions. We do not use recurring billing methods. For a better understanding of how our membership plan works take the time to read carefully the Membership page.
I cannot read the messages I got from you. What happens?
In the unlikely situation that our messages are not displayed properly by your email client, please contact us and include the subject, date and time of the message you had trouble with, as well as the type of mail client or web browser version you use to read your mail. We focus more on the contents than on appearances — that's why we send ALL our email messages in plain text only, so that the contents are available to most email clients and web browsers.
What leagues do you provide tips for?
For a list of the sports and leagues we cover please visit the Leagues page.
How often do you send out your picks?
The frequency of our picks delivery may vary depending on the events we've chosen. There will be at least one email message every week, containing all the picks described in the Membership section. However, there could be two or even three email messages per day during busy periods.