Here are the answers to some usual questions. If you cannot find the answers to your questions or if you want to know more about a specific subject and you're not satisfied with the solutions provided here do not hesitate to contact us using the information provided on the contact page.
|We usually answer any e-mail message within one working day.
The Full Monthly Membership plan
Q. Why doesn't your e-mails reach my Inbox folder?
A. The most likely reason for that problem is that you may have some kind of spam guard
filter on. Please add our addresses to your e-mail's Address Book in order to avoid this problem.
Q. Do you have a
A. No, and we will not ever create one. We do not see any reason to make
our picks public AFTER the events have ended - anybody can do that and
make it look good. Making the picks public BEFORE the start of chosen
events will render obsolete the entire idea of a subscription based
service. And we'll never host testimonials pages either, that's another marketing tool we don't care for.
Q. Do you offer trial
A. No, this kind of
membership is used primarily by users who keep on changing e-mail
addresses in order to have access to information without paying the
monthly fee. We've explored the idea of setting up weekly trial
memberships for a quarter of the usual monthly fee, but we finally have
decided to lower the monthly fee to the present value. This solution
was also appreciated by our members, so we're happy with it.
Q. Do you have
differentiate membership plans?
A. No, we have only one type of membership available and that's for a
simple reason - if we can offer our best service for an reasonable price, why cutting it in
half or any other way? The best answer to this issue about different types of
membership is to have just one kind of membership, complete
from the customers' point of view and affordable for everybody. There
are web sites and businesses on the internet that will charge you more
than the value of our monthly fee for only one pick. We think we
don't need to differentiate or divide our members into categories - if you've chosen us,
you'll get the whole package.
Q. Do you employ
third party monitoring?
A. No, we see no need to pay for nothing. As you can see, our only
payment method is card payment and we use the services of one or more of
industry's leading operators, so customers protection regulations as
well as merchant anti fraud rules and guidelines apply. Under the
European legislation this represents in itself a greater delivery
guarantee than any 'proofing' by another web entity.
Q. How safe is
paying to you?
A. We are not in any way involved in your payment operation. We use the services of third
party internet payment processors, with secured web pages and encrypted
communications (SSL). No actual transactions are processed by us.
is my provided contact information (email address) secured?
A. Your e-mail address will not be disclosed to third party
Q. I've signed up
for a membership, but haven't paid. Where does that leave me?
A. Frankly, that is just half way. Your login information is not processed
in any way and no membership is active until your payment is confirmed. Your e-mail address is added to our mailing lists and you will receive some of our general audience materials.
Q. I want to extend
my subscription to your services. What do I have to do?
A. Visit our Members page, use the form there and follow the
provided instructions. We do not use recurring billing methods. For a
better understanding of how our membership works read
carefully the Membership page.
Q. I cannot read the messages I got from you. What happens?
A. In the unlikely situation that our messages are not displayed properly by your e-mail client
please contact us and be sure to include in your message the subject, date and time of the
message you have had trouble with as well as the type of mail client or web browser version you
use to read your mail. We focus more on the contents than we do on the appearances; that's why
we send ALL our e-mail messages in plain text only, so that the contents are available to most e-mail clients
and web browsers.
Q. What leagues do you provide tips for?
A. For a list of the sports and leagues we cover visit the leagues page.
Q. How often do you send your picks?
frequency of our picks delivery may vary depending on the events
chosen. There will be at least one e-mail message every week, containing all the
picks described in the Services section. However, there could be two or even three e-mail messages per day.
SMS Helper - SMS Tips service
Q. How safe is providing my telephone number to your system using the SMS Helper system?
A. Even if your telephone number will be read by our server because it needs to generate the response
message for you, we DO NOT associate your cellular number with your person or any other form
of personal identification. We do not have any interest in how you are as an individual. Your telephone
number however can be used to verify any issues you may require assistance with.
Q. I live in a country that is not listed on your SMS Helper page. Can I receive your SMS tips?
A. Unfortunately, you cannot receive our SMS tips using this system if your country is not listed on our
SMS Tips page. We're trying to expand this service as soon as possible to an increasing number of countries,
so please check back regularly on the SMS Tips page to see if your country was added to our
Q. I want to use your SMS Helper system, but on the Tips of the Day page the service status was 'NOT ACTIVE'.
What does this mean?
A. The service status on the Tip of the Day page reads 'NOT ACTIVE' while we are uploading or updating our
servers. Please read carefully the General rules and regulations on the SMS Tips page to see how this service
operates and be sure to take into account the Technical Break intervals listed on the Tip of the Day page.
Q. I've sent a SMS message to the shortcode during the Technical Break. What can I do now?
A. Unfortunately, there is nothing you can do now. You will be billed by your mobile operator and you'll receive a message that most likely wouldn't contain the tip you wanted. Always be careful to properly observe the Technical Break interval and the SMS Helper status BEFORE sending your message.
Q. I've sent an SMS message containing the right keyword at the correct shortcode indicated on the SMSTips page, but I haven't received ANY message in return. What now?
A. If this very unlikely eventuality occurs DO contact us immediately using the live support widget that's present on every page of our website. If live support is unavailable or you cannot use it for any reason contact us by using the details available on our contact page. For any clarifications you can send an e-mail message at smsbet-helper.com including your phone number, the exact time and date of your SMS and your national SMS shortcode.
Q. Are your tips fixed or do they change during the respective game?
A. Our tips remain the same for the entire duration of the clearly stated validity period listed above the game which we provide a tip for. We do not have a live changing tips system in place yet to provide live tips as a game is unfolding, but we're working on it.